Face to face appointment:
Our receptionists will now ask you for some details of your illness or condition when you request an appointment to enable us to book with the most appropriate clinician. Thank you for your co-operation. These can be booked at 8.30am by telephone
Children under 5 years are classed urgent
Elderly (over 85) patients are classed as priority
Terminal Patients are classed as priority
Routine Appointments (pre-bookable):
Doctors appointments can be booked 2 weeks in advance – this is to manage and reduce ‘no show’ appointments
Nurses appointments can be booked up to 4 weeks in advance
It may not always be necessary to have a face to face appointment with doctors. If you wish to speak to a clinician in a telephone consultation please provide a reason for the call and a number where you can be contacted on. You will be given an appointment time however you could be called with an hour window of this time.
Emergency Calls: If you need to see or get advice from a doctor urgently please telephone the surgery. Please be prepared to be seen and called by our duty doctor on these occasions and not the Doctor of your choice.
Please ensure that the practice always has your correct contact details including your mobile number and email address
If you cannot attend an appointment for any reason please inform us at least 60 minutes before in order for us to give the slot to someone else. This can be done either by phone, email, Patient Access or via SMS.
You can also book an appointments online. You can use this service if you have registered for our online booking service. If you would like access to book appointments online, please email a copy of your photograph ID, and supplying us with an up to date mobile number and sending it from an email address you wish to use into the surgery in order for us to process this request. These will be email back to you within 10 working days.
We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor. Due to greater clinical responsibility and demands being placed on Dr Ali and Dr Kumana you may find that it is not always possible to see these doctors although we will try our best.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 11am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please call the surgery to book an appointment at 8.30am. Therefore you may not always be visited by a doctor depending on the nature of the illness.