We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery at 8.30am on the day you wish to be seen or by booking up to two weeks ahead. All morning and afternoon appointments are released at 8.30am. You can also book an appointments online. You can use this service if you have registered for our online booking service. If you would like access to book appointments online, please bring photograph ID into the surgery in order for us to process this request.
50% of available doctor appointments are pre-bookable. Please be aware that during busy times appointments do get booked very quickly. Patients who need to be seen urgently will always be accommodated. This may involve the doctor calling you back to assess priority and arranging a suitable and mutually convenient time of appointment.
We are currently running a new pilot where all Dr Ali’s appointments are now done by telephone instead of face to face appointments. These can be booked online, pre-booked or on the day by calling at 8.30am.
During times of high demand we operate a doctor triage service. This involves the reception team directing all requests for book on the day appointments in the morning to one of the doctors. The doctor will call you back usually after their morning surgery, assess your case on the telephone and either give you advice over the telephone, book you an appointment with a doctor that afternoon or book you an appointment on another day. An audit of doctor triage so far has suggested that it is highly successful and popular with patients with 100% of patient requests being accommodated. Approximately 50% of patient requests can usually be dealt with over the telephone.
We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor. Due to greater clinical responsibility and demands being placed on Dr Ali and Dr Kumana you may find that it is not always possible to see these doctors although we will try our best.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 11am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please call the surgery to book an appointment at 8.30am. Therefore you may not always be visited by a doctor depending on the nature of the illness.